Services

The support I provide.

01

Consulting: Individuals & Clinics

For clinic owners who want to get the business fundamentals right — financial literacy, consultation training, and patient journey optimisation.

02

Consulting: Companies & Brands

For aesthetic brands and multi-site groups. BDM and sales team training, in-house workshops, and ongoing strategic advisory.

03

Keynote Speaking

Conference keynotes and panels on financial literacy, consultation excellence, and the patient journey. Delivered across Australia, Europe, and North America.

01

Consulting: Individuals & Clinics

For clinic owners and individual practitioners who want to get the business fundamentals right — financial literacy, consultation training, and patient journey optimisation.

02

Consulting: Companies & Brands

For aesthetic brands, device companies, and multi-site groups. BDM and sales team training, in-house workshops, and ongoing strategic advisory.

03

Keynote Speaking

Conference keynotes and panels on financial literacy, consultation excellence, and the patient journey. Delivered across Australia, Europe, and North America.

Consulting rates.

All rates in AUD, exclusive of GST.

Hourly

$400 + GST / hr

One-off sessions, ad hoc advisory, and single-topic deep-dives. Ideal when you need focused input on a specific problem.

Most Popular 12-Week Essentials

$2,250 + GST

6 × 1-hour sessions

Structured over 12 weeks to work through one pillar end to end: financial literacy, consultation, or the patient journey.

6-Month Comprehensive

$4,500 + GST

12 × 1-hour sessions

A full 6-month engagement across all three pillars. Best for clinic owners and brand teams who want a comprehensive, sustained improvement in business performance.

Keynote Speaking & Workshops

On stages across Australia, North America, and Europe — covering financial literacy, consultation excellence, and the patient journey. Pricing is based on format, audience size, and location. Please enquire.

Enquire About Speaking

The three areas that move the needle.

Pillar One

Financial Literacy 101

Most clinic owners are excellent clinicians. Most have never been taught to read a P&L. That gap between clinical skill and financial fluency is where the money goes missing. And it's fixable.

  • P&L and balance sheet basics: reading them, understanding them, acting on them
  • Gross margin and breakeven: knowing your numbers before you price a treatment
  • KPI tracking: what to measure, how to measure it, and what to do when it's off
  • Stock and waste reduction: one of the most overlooked profit levers in a clinic
  • Setting financial targets that are realistic and motivating for your team
Pillar Two

Communication & Consultation Training

The consultation is the single most important revenue-generating activity in a clinic. Most practitioners learn by watching, then winging it. I teach a framework that makes every consultation consistent, confident, and high-converting.

  • The 8-step consultation framework: a structured approach from greeting to close
  • Match-Mirror-Lead: building instant rapport with any patient type
  • FACE: the four rapport-building pillars used by the best injectors in the business
  • Outcome-led language: shifting the conversation from procedure to result
  • Handling objections without pressure: turning hesitation into trust
  • Team communication training: front desk, nurses, and injectors together
Pillar Three

The Patient Journey

The patient journey starts well before the first appointment and extends long after it. Every stage either earns a patient's loyalty or loses it. Most clinics have never mapped it out. I do that with you, stage by stage.

  • Define: who your ideal patient is and how you attract more of them
  • Discover: how patients find you and what they find when they do
  • Decide: what converts a prospect into a booked consultation
  • Experience: what happens from booking through treatment
  • Deliver: retention, rebooking, reviews, and referrals

Not sure which is right for you?

Start with a complimentary 15-minute discovery call. We'll work out together where the biggest opportunity is.